Tag: postal delays

I hope you are all keeping well at the moment and getting through this current lockdown as best you can. We are working hard to keep you all busy with your various craft projects fulfilling orders online and over the phone as quickly as possible. Just a few things to note:

If you are in the local area you can choose to “click and collect” for shipping and we will contact you when your order is ready. Generally we will have orders available for collection between 10.30 and 11.30 each morning at the shop. If however, you are around the Clondalkin area but can’t get out to collect, just put a note on your order and we will arrange to deliver to you.

We ship orders within 1 working day of receiving it. Orders are shipped with An Post and for larger orders with Fastway couriers. Please be aware however, that post is slow at the moment and we have seen some smaller orders taking up to 2 weeks to deliver with An Post recently.

We are trying very hard to keep stock levels on our website up to date, and we revise the numbers regularly throughout the day, however, there may be times when an item shows as in stock on our website but may have just sold out. Please be patient with us on this as we try to keep everything up to date.

If you need advice on a project feel free to contact us by phone on 086 3294558 or email info@lozawool.ie. We may not be able to get back to you immediately but will reply to you as soon as possible.